Returns & Refund Policy
Returns
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We accept returns within 7 days of delivery.
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To be eligible for a return, the item must be:
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Unworn and in the same condition you received it
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Free from signs of wear, alteration, or damage
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Returned with all original packaging, accessories, documentation, and protective materials
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Items returned without original packaging or with signs of use may be refused or may result in a charge for refurbishment/repair necessary to restore to the watch.
Returns Process
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To initiate a return, please contact us at hayeshorology@outlook.com with your order number, reason for return and photos of the item
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Once your return is approved, we will provide instructions for sending the item back.
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Customers are responsible for return shipping costs.
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Returns must use a tracked and fully insured shipping method. Hayes Horology Ltd is not responsible for items lost or damaged during return transit
Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees, customs duties, and import taxes are non‑refundable
International Orders
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International customers are responsible for all customs duties, taxes, and import fees.
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These charges are not refundable by Hayes Horology Ltd.
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Delays caused by customs processing are outside our control and do not qualify as grounds for a refund.
For any questions regarding returns or refunds, please contact us at: hayeshorology@outlook.com​