Privacy Policy

Introduction

Hayes Horology Ltd (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase.

Information We Collect

We may collect the following types of information:

Information You Provide

Name
Email address
Billing and shipping address
Phone number
Payment information (processed securely by third‑party payment providers; we do not store card details)
Order details and communication history

Information Collected Automatically

IP address
Browser type and device information
Pages visited and time spent on the site
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Send marketing emails (only if you have opted in)
Comply with legal obligations

Sharing Your Information

We only share your information with trusted third parties when necessary, such as:

Payment processors
Shipping and delivery partners
Website hosting and analytics providers
Legal authorities when required by law

We do not sell or rent your personal information to any third party.

Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can manage or disable cookies through your browser settings.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your data
Opt out of marketing communications
Restrict or object to certain types of processing

To exercise these rights, contact us at: hayeshorology@outlook.com

Data Retention

We retain your information only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: hayeshorology@outlook.com